Refund and Returns Policy

Thank you for shopping with CocoWing. We strive to provide the best quality products and services. Please read our return and refund policy carefully:

No Returns for Talking Soil:

Due to the nature of the product, we do not accept returns for Talking Soil.

Returns for Damaged Products:

If you receive a damaged product, you may return it within 48 hours of delivery.

To initiate a return, please contact our customer service team within the 48-hour window with proof of the damage (photos or videos).

Once your return request is approved, we will provide instructions for returning the product.

Upon receiving the damaged product, we will process your refund or send a replacement as per your preference.

Refunds:

Refunds for approved returns will be added to your CocoWing wallet.

Funds in your CocoWing wallet can be used for future purchases on our website.

No cash refunds will be issued.

Exchange Policy:

Exchanges for defective or damaged products are allowed. Please follow the same procedure as for returns to initiate an exchange.

Non-Returnable Items:

In addition to Talking Soil, certain items may be marked as non-returnable in the product description. Please check the product details before making a purchase.

Shipping Costs:

Customers are responsible for the shipping costs of returning an item unless the product was received damaged or defective.

Contact Information:

For any further assistance or inquiries, please contact our customer service team at [email or phone number]. We are here to help and ensure your satisfaction.

Thank you for choosing CocoWing. We appreciate your understanding and cooperation.